PatientFAQ
Is my consultation completely confidential? Yes. Absolute privacy is our foundational principle. Our clinical infrastructure is 100% HIPAA compliant, and all evaluations—whether in-person or via our secure telehealth portal—are strictly confidential.
What should I expect during my initial evaluation? Your initial consultation involves a comprehensive, multidisciplinary assessment with Dr. Carter. We will thoroughly review your medical history, vascular health, and specific urological concerns to design a personalized care strategy.
Do I need a doctor's referral to schedule a consultation? No. As a private, direct-care urological facility, we accept patients directly. However, if you have relevant medical records or prior lab results, we encourage you to provide them through our secure portal prior to your visit.
Do you accept international patients or those traveling to the US? Absolutely. We routinely accommodate high-profile international clients and out-of-state patients. Our concierge team can assist with coordinating your clinical visit to our San Francisco headquarters or Toronto branch.